Skip to main content

Refund Policy

Last updated 1 August 2026

1. One-time payment, no subscription

VisaPacks offers a single one-time paid upgrade of $30.00 AUD (inclusive of GST where applicable) that unlocks unlimited PDF tools, export features, and the option to turn on Cloud Save — permanent server-side storage so your documents are available on any device you sign in from. There is no subscription and no recurring billing — you are charged once, and access does not expire or need renewal. Payment is processed securely by Stripe; we never store your card details.

2. Refund eligibility

Because the upgrade unlocks digital features immediately on payment, the upgrade is non-refundable except:

  • Where required under the Australian Consumer Law (for example, if the service is not fit for purpose or does not perform as described)
  • Where you were charged in error or charged twice for the same upgrade
  • At our sole discretion, on a case-by-case basis

3. How to request a refund

Website (Stripe) purchases: contact us within 14 days of purchase with your order details (the email address used at checkout and, if available, your Stripe receipt reference). We aim to respond within 5 business days.

App Store in-app purchases: purchases made in the VisaPacks iOS app are processed by Apple, so refunds must be requested from Apple at reportaproblem.apple.com. We are unable to issue refunds for App Store transactions directly, but are happy to help — contact us if you have any trouble.

4. Australian Consumer Law

Nothing in this policy limits any rights you may have under the Australian Consumer Law that cannot be excluded by contract. See our Terms of Service for the full payment terms.

5. Contact

For refund requests or billing questions: contact us