ImmiAccount is where every Australian visa document is actually uploaded, and it has strict rules on file size and format that trip up a lot of applicants. Here's what you need to know before you start attaching files.
File size limit: 5 MB per file
ImmiAccount enforces a 5 MB limit on each individual file you upload. This catches people out most often with high-resolution phone scans of passports and multi-page bank statements, which routinely come in at 8-15 MB straight off a modern camera. There's no way to upload a file larger than this — it has to be compressed or split first.
Accepted formats
PDF, JPG/JPEG, and PNG are accepted. PDF is the standard choice for multi-page or official documents; JPG/PNG are fine for single photos (e.g. passport-style photographs).
How to attach a document
The general process is consistent across ImmiAccount, though exact screen layouts and category labels are updated by the Department from time to time — treat the steps below as the general sequence rather than a guaranteed current screenshot-by-screenshot walkthrough.
- Open the relevant application in ImmiAccount and go to the document upload / attachments section
- Select the document category that matches what you're uploading (identity, relationship, financial, etc.)
- Choose your file and confirm the upload
- Repeat for each required document, checking off items against your checklist as you go
Naming files clearly
Give each file a clear, descriptive name before uploading — e.g. Passport_JohnSmith.pdf rather than IMG_4821.pdf — so a case officer can identify documents at a glance. See our full guide on naming visa documents for a consistent convention.
Combining multi-page documents
If a document spans multiple pages or photos (a full bank statement, both sides of an ID card, several pages of a lease), combine them into a single PDF rather than uploading separate files for each page — one document, one file. VisaPacks' built-in Merge tool combines multiple PDFs or images into a single PDF directly in your checklist.
When a file is too big
If your scan is over the 5 MB limit, don't just re-export at a lower resolution and hope — use a proper PDF compressor that targets a specific file size while keeping the document legible. VisaPacks' built-in Compress tool is designed specifically around ImmiAccount's 5 MB limit — upload the oversized file to your visa document checklist and it flags it automatically with a one-click Compress option.
FAQ
What file formats does ImmiAccount accept?
PDF, JPG/JPEG, and PNG.
What's the maximum file size for a single ImmiAccount upload?
5 MB per file. Larger files need to be compressed or split before uploading — ImmiAccount rejects anything over that limit outright.
Why does my document keep failing to upload?
The most common causes are the file exceeding the 5 MB limit, an unsupported file format, or an unstable connection during upload. Check the file size and format first — if it's under 5 MB and in an accepted format and still failing, try a different browser or a wired connection, and if the problem persists, contact Home Affairs support directly, since it may be a portal-side issue rather than something wrong with your file.